Return / Refund Policy
Return Eligibility
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Customers may request a return or refund within 7 days of delivery.
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Products must be returned:
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Unused
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Unwashed
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In original packaging
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With all tags intact
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Return will be accepted only after inspection and approval by Vaaliyan.
Non-Returnable Items
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Used, washed, or damaged products.
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Custom-size or altered products.
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Items purchased under discounts, offers, or sale events.
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Accessories and free gifts (if applicable).
Refund Process
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Refund will be initiated once the returned product passes quality check.
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Shipping charges and COD charges (if any) are non-refundable.
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Refund will be credited to the original payment method.
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Refund processing time depends on your bank/payment provider.
Exchange Policy
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Exchange is subject to product availability.
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Exchange allowed only for the same product or same price category.
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Customer may need to pay additional shipping charges for exchange.
Damaged / Wrong Product
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If you receive a wrong, damaged, or defective item:
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Contact us within 48 hours of delivery.
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Provide clear images/video proof of the issue.
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Replacement will be processed after verification.
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Return Shipping
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In most cases, customers are responsible for return shipping costs unless the issue is from our side (wrong/damaged item).
Contact & Support
For all return and refund-related queries, contact us through the support option on our website.