Shipping & Delivery Policy
At Vaaliyan, we are committed to delivering a smooth, fast, and reliable shopping experience to every customer. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered across India. By placing an order with us, you agree to the terms mentioned below.
1. Order Processing Time
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All orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next working day.
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During festive seasons or high-volume sales, processing times may extend slightly.
2. Shipping Time & Delivery Duration
We ship from Jaipur, India, using trusted national courier partners to ensure safe and timely delivery.
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Standard Delivery: 4–7 business days
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Express Delivery (if available): 2–4 business days
Delivery timelines may vary based on destination, courier serviceability, weather conditions, or logistic delays.
3. Shipping Charges
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We offer Free Shipping on all prepaid orders.
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COD charges (if applicable) may vary depending on your location and order value.
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Shipping or COD fees (if any) will be clearly shown at checkout before you make the payment.
4. Order Tracking
Once your order is dispatched, you will receive an email/SMS with your tracking ID and tracking link.
You can track your order anytime using the provided tracking link.
5. Address Accuracy
Please ensure your address details are complete, correct, and updated at the time of checkout.
We are not responsible for delays, failed deliveries, or lost packages due to incorrect or incomplete address information.
6. Delivery Attempts
Our courier partners will make 2–3 delivery attempts.
If an order remains undelivered after multiple attempts, it may be returned to us.
In such cases, re-shipping charges may apply based on circumstances.
7. Damaged / Tampered Packages
If the delivered package appears:
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Damaged
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Opened
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Tampered
Please do not accept the order.
Immediately contact us at:
📩 Support@vaaliyan.com
We will assist you with a prompt resolution or replacement.
8. International Shipping
Currently, Vaaliyan ships only within India.
International shipping options may be introduced in the future.
9. Delivery Delays
While we strive for timely delivery, delays may occur due to:
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Weather conditions
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Local restrictions
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Logistic issues
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High festival demand
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Remote or non-serviceable locations
We appreciate your patience and understanding during such situations.
10. Contact Us
For any queries related to shipping, delivery, or tracking, feel free to reach us at:
📍 Vaaliyan, Jaipur, India
📩 Support@vaaliyan.com